1. Paste RMA information
Copy the RMA table in your system and press Ctrl+V below. The pasted content is shown as text, but its original HTML table structure is retained when available.
2. Review and edit
3. Choose template & generate
Choose a template and click Generate to create and copy the formatted email. Then select the customer email in Outlook 2016 → Reply → paste. Add PDFs manually.
Note: Attach and Remark require a Claim number. Please extract or enter the Claim number in Review and edit before using these buttons.
Outlook: ensure the reply format is HTML. Generate attempts rich HTML clipboard first and uses a formatted selection fallback. The logo uses a remote image URL and may be blocked by Outlook image privacy settings. Outlook 2016 may not preserve embedded data-URI images; if the logo disappears, insert the supplied PNG separately in Outlook. Check the result in Outlook before sending. RMA data is processed locally. The logo loads from a third-party website when connected to the internet. Confirm the third-party logo is an approved MSI asset before external use.
Version History — v6.4
| Version | Changes |
|---|---|
| v6.4 | Template 5 NRCN: Set the document hyperlink font size to 13px and matching Calibri/Arial font and line height in all three scenarios, consistent with the surrounding email body text. No wording, URLs, or other functionality changed. |
| v6.3 | Template 5 NRCN: Replaced the local PDF document links in all three scenarios with the publicly hosted guideline webpage at https://nrcn2026.pages.dev/. No email wording or other functionality was changed. |
| v6.2 | Updated Template 4 OOW Rejection wording to remove the repair quotation statement. Added a local PDF document hyperlink to all three Template 5 NRCN scenarios. The PDF must be distributed with the HTML locally; a hosted HTTPS URL is required for customer-accessible links in Outlook. |
| v6.1 | Template 4: Hide the Invoice already provided checkbox for OOW Confirmation and OOW Rejection. The checkbox remains available for PC / Laptop Warranty and Monitor Warranty. No email content or other functionality was changed. |
| v6.0 | Template 4: Added OOW Rejection with the supplied rejection wording. Serial number and model are automatically populated from Barcode / Serial Number and Marketing Name. Existing templates and functions remain unchanged. |
| v5.9 | Template 4 OOW Confirmation: Renamed the email heading from "PC Warranty Request Form" to "Out-of-Warranty Repair Confirmation". All other email wording, fees, layouts, and functionality remain unchanged. |
| v5.8 | Translated the entire Version History into English. Added a visible reminder and tooltips that Attach and Remark require a Claim number. No email templates or fees were changed. |
| v5.7 | Added the Remark button between Attach and NRCN. It uses the current Claim number in the sr_list parameter of the MSI SRLT Search URL. If the Claim number is empty, a warning is shown and the link does not open. Existing functions and email templates were preserved. |
| v5.6 | Added OOW Confirmation to Template 4 based on the supplied example. SN is populated from Barcode / Serial Number, and Model is populated from Marketing Name. Other options remain unchanged. |
| v5.5 | Added an expandable Version History section to record known changes without affecting the email templates. |
| v5.4 | Added Ship Item and NRCN checkboxes to Template 3. Selected messages are appended after the existing DO NOT ship sentence. |
| v5.3 | Updated the opening wording of Template 4 and highlighted “handwritten forms will not be accepted” in bold red text. |
| v5.2 | Enabled automatic population of customer and product details in Template 4, with PC / Laptop and Monitor options and an Invoice already provided checkbox. |
| v5.1 | Improved plain-text parsing for Barcode / Serial Number and multiline Fault Description, preventing invoice numbers and dates from being included in the fault description. |
There is insufficient change history for versions earlier than v5.1; no earlier changes have been assumed.