1. Paste RMA information
Copy the RMA table in your system and press Ctrl+V below. The pasted content is shown as text, but its original HTML table structure is retained when available.
2. Review and edit
3. Choose template & generate
Choose a template and click Generate to create and copy the formatted email. Then select the customer email in Outlook 2016 → Reply → paste. Add PDFs manually.
Outlook: ensure the reply format is HTML. Generate attempts rich HTML clipboard first and uses a formatted selection fallback. The logo uses a remote image URL and may be blocked by Outlook image privacy settings. Outlook 2016 may not preserve embedded data-URI images; if the logo disappears, insert the supplied PNG separately in Outlook. Check the result in Outlook before sending. RMA data is processed locally. The logo loads from a third-party website when connected to the internet. Confirm the third-party logo is an approved MSI asset before external use.
Version History / 更新紀錄 — v5.6
| Version | Changes / 修改內容 |
|---|---|
| v5.6 | Template 4 新增 OOW Confirmation，依照提供的範例顯示保外保固確認信；SN 自動帶入 Barcode / Serial Number，Model 自動帶入 Marketing Name；保留其他選項不變。 |
| v5.5 | 新增可展開的 Version History / 更新紀錄區域，記錄已知版本修改內容；不影響 Email Templates。 |
| v5.4 | Template 3 新增 Ship Item 與 NRCN Checkboxes，按勾選狀態在原本 DO NOT ship 句子後附加指定文字。 |
| v5.3 | Template 4 更新開頭文字，強調 handwritten forms will not be accepted（紅色粗體）。 |
| v5.2 | Template 4 自動填入左側客戶及產品資料；PC / Laptop 與 Monitor 切換；Invoice already provided Checkbox。 |
| v5.1 | 改善 Plain Text Barcode / Serial Number 解析、Fault Description 多行擷取，避免 Invoice No. 與日期混入故障描述。 |
早於 v5.1 的版本沒有足夠的修改紀錄，因此未推測其內容。